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RIDER Study

RIDER Study: Real Input Driving Everyday Routes

THE RIDER STUDY: Real Input Driving Everyday Routes

At LADOT, we always want to make sure our services work for you. That’s why we’re rolling out a citywide “RIDER Study” to explore how our transit network – including DASH neighborhood bus service, Commuter Express regional routes, LAnow microtransit, and Cityride Dial-a-Ride services for seniors and persons with disabilities – can better meet riders’ needs.
Metro Bus in Downtown Los Angeles

What’s This All About?

The RIDER Study is taking a fresh look at how people travel in a post-pandemic world. As travel behavior changes, operating costs rise, and communities evolve, LADOT’s goal is to evaluate how well our current transit services meet community needs and to provide clear recommendations for improving reliability, efficiency, and equity across the system. Recommendations are designed to optimize routes to boost ridership, enhance on-time performance, align services with regional transit, and ensure LADOT is prepared for major upcoming events such as the 2026 FIFA World Cup, 2027 Super Bowl, and the 2028 Olympic and Paralympic Games.

The RIDER Study builds on LADOT’s prior Transit Services Analysis 2018, which laid out a plan to refine and optimize LADOT transit services across the city. From this process, several service improvements and new routes were recommended. While some significant portions of the plan have been successfully implemented, other aspects of the plan were delayed by the COVID-19 pandemic, changing ridership trends, and increasing operational and capital costs.

The RIDER Study is the next step, reassessing service based on today’s realities and available resources.

This study is evaluating current services, ridership patterns, demographics, land use changes, equity impacts, financial constraints, and safety considerations, particularly for women, transgender persons, and other gender non-conforming persons.

Thank You for Participating!

Thank you to everyone who participated in our RIDER Study survey and shared their experiences with LADOT’s transit services. Whether you participated at one of our pop-ups or online, your feedback will support service improvements for you and the community. During this phase of engagement, we received 1,138 survey responses and engaged with over 1,800 community members through our in-person engagement efforts.

Now, we want to share initial takeaways from the first round of community feedback!

Join us as we get ready for the next phase of the RIDER Study, where we will host a series of open houses to learn more about the project and share your thoughts on proposed recommendations.

Join us at one of our upcoming public involvement meetings! Stay tuned for further details.

Downloads

Get More Information

There are several ways to stay informed on the RIDER Study!

  1. You can contact us anytime.
  2. Join an upcoming virtual or in-person community meeting this July – check back here for further details.
  3. We held a community meeting about the RIDER Study to share information and gather public feedback. A recording of that meeting can be viewed here.

For questions and comments, email [email protected].

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