Registration
Individuals age 65 or older and qualified persons with disabilities in the City of Los Angeles and select areas of Los Angeles County (Marina Del Rey, Kagel Canyon, Topanga, and areas near Calabasas, Chatsworth, Carson, and Long Beach) are eligible to participate in the Cityride program.
Register Online Now by clicking the below link:
Registration can also be completed by mailing in an Application to Register. Click the link below to access a print-ready Application to Register.
Starting July 2019, registration can also be completed by using the Cityride App, available for download in the iOS App Store and the Google Play store.
CITYRIDE ACCOUNT AND CARD INFORMATION
Once your registration is approved, a Cityride account will be established for you. You will also receive a new Cityride Card with your approval letter. If you registered through the website, please log into your account to purchase fare value prior to using the Cityride services. Instructions for adding fare value can be found under the Purchase Fare Value heading. If you registered by mailing in an application, the Cityride Card you receive with your approval letter contains $84 in fare value — you can use it immediately to take City of Los Angeles permitted taxicab or Dial-A-Ride (DAR) trips.
Cityride Card
Your Cityride card can only be used by you. Resale, transfer, or misuse of the Cityride Card is illegal and subject to prosecution and penalties.
Lost Cityride Card
If your Cityride Card is lost or stolen, please call Cityride immediately at (213,310,323,818) 808-7433. Cityride will cancel your Cityride Card, and issue a new card. The balance in your account will be transferred to the new card. The first replacement Cityride Card is free, but there will be a $5 fee for additional replacement cards. You will receive a new Cityride Card in about seven business days.
Fare Value
Purchasing Fare Value
You can re-order $84 of fare value once per quarter at a cost of $21 ($9 for low-income participants).
Quarterly Order Dates
- January 1 through March 31
- April 1 through June 30
- July 1 through September 30
- October 1 through December 31
You can pay online or by mail (check or money order) at Cityride P.O. Box 866003 Los Angeles, CA 90086.
For mail-in payment, fare value will be available for use within 10 business days after Cityride receives your payment. For online/app payment, fare value is available for use upon approval of transaction.
If you submit more than one re-order in a quarter, it will be returned. Checks returned for non-sufficient funds (NSF) will be charged a $35 fee.
Fare Value Limit
The maximum fare value you can accrue in your Cityride account is $336. If you place an order that would exceed this limit, your payment will be returned to you. Once you have used some of your accrued fare value, you can place a new order.
Refunds of Quarterly Fare Value
Contact Cityride to request a refund. There are NO refunds available for partial amounts of fare value. Participants can only receive refunds for the initial amount they spent to buy Cityride’s subsidized fare value.
YOUR CITYRIDE BALANCE
You can check your Cityride Card account balance in multiple ways. Please have your Cityride Card number available.
- Download the Cityride App at Google Play or the Apple App Store
- Click the link above or go to https://farepayments.cityride.net/balance
- Call Cityride at (213,310,323,818) 808-7433
- Check your receipt after a Cityride taxicab trip